Terms & Conditions


– “The Company” is Heartland Foods (Pty) Ltd 

– “Working Day” is any day that is not a Saturday, a Sunday or a Public Holiday


Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.


Acceptance and Registration

These terms and conditions become effective when you complete the registration process and constitute a binding agreement between the Company and yourself. By completing the registration process, you certify that you have read and understood the relevant terms and conditions of use and disclaimers applicable and that you consider yourself bound thereby. The person signing or accepting these terms and conditions hereby warrants that he or she is duly authorised to accept these terms and conditions.



You hereby acknowledge that the Company operates its direct marketing on an opt-out basis and that the Company may deliver emails until an unsubscribe request is made. The Company undertakes to ensure that an unsubscribe link is available on all marketing emails.


Order Policy

Only persons aged 18 years and over, who are legally entitled to do so, are permitted to place orders with the Company.

Only persons residing in South Africa may place orders with the Company. The Company will not deliver goods to addresses outside South Africa.

By placing an order, you represent and warrant that:

You are legally capable of entering into binding contracts;

You are at least 18 years of age; and

You agree to be bound by these Terms.

The contract will relate only to those Products whose dispatch we have confirmed in an e-mail. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate e-mail

Subject to clause above, the products and prices stated on the Website are only valid while stocks last.

The products described or graphically represented on the Website may differ in colour, shape, form, design, contents and appearance from the final product delivered.


Delivery Policy

Orders will only be shipped once the Company has received full payment of the full purchase price for the goods and all charges and costs relating to the products.

Unless otherwise agreed or stipulated in your order or on the Website, your order will be delivered by the courier company specified by the Company, to the address provided by you during the order process. You must ensure that someone will be available at the delivery address during Business Hours (between 08:00 and 17:00 on Working Days) in order to receive delivery of the products. You will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified by you.

The Company will not be liable for any costs, loss, damages or claims incurred by you relating to an inaccurate or incorrect delivery address provided by you.

Orders are covered by the courier’s insurance, subject to the terms and conditions of such insurance.


Amendment of this agreement

The Company reserves the right to amend this agreement from time to time without notice to you. Any new version of the agreement will be displayed on our web site together with the date on which it will become effective, which will never be less than 30 days after the date on which it is first displayed. It is your obligation to visit our web site on a regular basis in order to ascertain whether any amendments have been made.

Entire agreement, and no representations

This Agreement comprises of the entire agreement between the Parties in relation to its subject matter, and it supersedes any written or oral representations, be they express or implied, and any prior agreements between you and the Company.

No Party shall be bound by any express or implied term, representation, warranty, promise or the like not expressly recorded in this Agreement.


South African Law

This Agreement shall be governed by and interpreted according to the laws of the Republic of South Africa and, in the event of any conflict between or inconsistency in the laws applicable in the various provinces of the Republic of South Africa, the law as applied and interpreted in the Province of the Gauteng will prevail.


Failure to enforce rights

Failure by the Company to enforce a right as provided in this Agreement will not constitute a waiver in respect of that right.

Contact Information (domicilium citandi et executandi)

Each of the Parties chooses domicilium citandi et executandi (“domicilium”) for the purposes of the giving of any notice, the payment of any sum, the serving of any process and for any other purposes arising from this Agreement as follows:

You: The email address used as your login

The Company: info@heartlandfoods.co.za or Heartland Foods (PTY) Ltd


Allergy Disclaimer

The Company understands your concerns about potential allergens in the foods you eat. The Company’s primary goal is to provide accurate information on the packaging of each product and on The Company’s website. To do this, we carefully manage the ingredients we buy and how we prepare our products. Whilst The Company takes extreme cautions to minimise the risk of cross contamination, The Company cannot guarantee that any of The Company’s products are safe to consume for people with peanut, tree nut, milk, egg or wheat allergies.

Customers concerned with food allergies need to be aware of the risk. The Company will not assume any liability for adverse reactions to food consumed, or items one may come in contact with, while eating the Companies products.